The Essential by Schlage or V series locks come with a keylike object to help you reverse the levers handing. This is not designed to use the emergency unlock feature, but to assist with installation. Common house hold times like a flathead screwdriver can assist in engaging the emergency unlock for our privacy locks.
Please reach out to customer support if you are having issues installing your Essential by Schlage lock and need a replacement 9-pin tool. 888-805-9837
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