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HHD - Not able to connect or communicate with a lock

When using the HHD with AD locks or the Legacy locks.
- Make sure your lock has good battery voltage.  The HHD will not connect with a lock with low batteries
- Make sure the cabels are connected properly, USB at the lock and connection at the HHD
- Make sure you have the apprpriate HHD/SUS connection type selected.  On theHHD/SUS, go to "SUS Options", "Connection Type" and select USB for AD devices and Serial for Legacy products
 
 

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