Forgot Password on Schlage Express on Windows 7 or 8
If a user has forgotten their password to access Schlage Express on Windows 7 or 8 there is no way Schlage Customer Care can tell them their password.
The only way to get Schlage Express able to login is to uninstall and reinstall the software to reestablish the default Manager login and 123456 password and then restore their backup facility file, but there are a couple of other things that they need to do first.
Download the most current version of Schlage Express from www.schlage.com/support to use for re-installation.
They will need to navigate to the C:\Schlage Express\Facilities directory in their Windows File Explorer. (See notes if you have version 4.4.0)
Copy the Schlage Express Facility File $FACILITYNAME$.LLD to a safe backup area, such as a USB Memory Drive, so that it can be used to restore their full facility data after the Schlage Express has been re-installed.
Uninstall the Schlage Express software through the Control Panel Add/Remove program
After they have uninstalled the software through the Control Panel Add/Remove program they will need to navigate to the Schlage Express directory in their Windows File Explorer and delete it.
Reboot Windows, and then run the Schlage Express installation, once installed login to Schlage Express with the default Manager login, 123456 password, select the Facility drop down, and select Restore Backup, browse to your saved Schlage Express Facility File $FACILITYNAME$.LLD, select and open the file to restore it.
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