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Error message when trying to commission a Engage lock “Unable to commission, lock is currently on a different site” how to fix?

This error is given when a lock is already commissioned to a different engage site. You can’t commission a device while it’s on a different site. 

You need to log into the site it is commissioned to and delete the lock from all device. Or if unable to access the site, reach out to tech support with the device’s serial number.  877-671-7011 option 2, 2, 2.


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