When the batteries are connected, the lock will perform a Power On Self-Test (POST). The POST is a self-diagnostic test that the lock runs to verify that the lock is installed correctly. The POST takes approximately 30 seconds. During the POST, a series of audible beeps and LED flashes will occur. If no issues are detected, the POST will conclude with three green flashes of the outside LED and 3 audible beeps. If the POST detects an issue, the outside LED will flash red 3 times. Once commissioned with the ENGAGE mobile application, any issues identified during POST can be viewed in the device’s audits.
The most common reason for Failed POST beeps on boot is the ribbon cable installation,
Check ribbon cable is plugged in properly on both front and back boards, and check the chassis cable connector is plugged in. Make sure all pins are connecting and not bent or broken.
Please contact support at 877-671-7011 opt 2, 2, 2 for if assistance is still needed.
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