Are you having trouble locking or unlocking your Schlage Encode Series Lock, including models like the BE489, BE499, or FE789? Whether it's a keypad issue, a motor connection problem, or a power failure, we’re here to guide you through troubleshooting and resolving these common issues.
If your Schlage Encode lock displays a red "X" every time you try to lock or unlock the bolt, the lock has likely lost connection to power.
Use high-quality alkaline batteries to ensure proper power delivery.
If replacing the batteries doesn’t resolve the issue, the wire powering the motor may have become disconnected.
Follow these steps:
If the red "X" blinks without the full code being entered, or if your lock functions through the app but not the keypad, this may indicate a deeper issue requiring replacement.
The Schlage Encode Series locks are covered under a 3-year electronic warranty. If your lock is within this warranty period, you can submit a ticket to contact Schlage customer support for a replacement.
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