Do you have a Schlage Encode Series Lock (BE48, BE499, FE789) with a keypad that is no longer responding? We're here to help diagnose and troubleshoot the issue.
If your Schlage Encode keypad is not responding, follow these steps to identify and resolve the issue:
If the batteries are not the issue, the wire going through the door may have become unplugged.
If the wire is fully plugged in and reseating it does not resolve the issue, your lock may require further assistance. The Schlage Encode Series locks are covered under a 3-year electronic warranty. If you are within this warranty period, submit a ticket to Schlage customer support for additional help or a replacement.
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