Ask your question Entering your question as a complete sentence will provide more accurate results than keywords or phrases.

Codes are accepted by Keypad, but it won't unlock (blinks Green)

Issue:  The User Codes will not unlock the keypad lock.  The Schlage Light blinks Green after a code is entered.  

Environment:  

  • BE365 Keypad Deadbolt
  • FE575 Auto Lock Keypad
  • FE595 Flex Lock Keypad
  • New or Existing Installation
Resolution:  
  1. Verify the installation is complete and correct.  You can see a video showing the installation by selecting your product below (opens in a new window).  Especially watch for the placement of the cam.
  2. On Keypad Levers (FE575 and FE595) verify the following:
    • Open the door
    • Rotate the Inside Lever down and see that the latch retracts.
    • If the latch does not retract, contact customer service as listed below.
  3. Once you've verified the lock is installed completely and correctly, try a User Code.
  4. If the User Code did not work, Perform a Factory Default Reset (opens in a new window).  
  5. Try a fresh battery, especially if using lithium or other non-high quality batteries.  For more information on batteries see this article (opens in a new window).  
Follow this video (opens in a new window) to add additional User Codes or change the Programming Code.
 

Need additional assistance to unlock your solution?  Please contact us at 888-805-9837 or by submitting a request and we will be happy to help you.  Your security and safety matter!


DISCLAIMER:

INFORMATION PROVIDED THROUGH THIS SITE IS PROVIDED TO YOU AS IS WITHOUT ANY EXPRESS REPRESENTATIONS OR WARRANTIES OF ANY KIND, AND WE MAKE NO REPRESENTATION OR WARRANTY THAT THIS SITE(OR ANY INFORMATION PROVIDED IN RESPONSE TO YOUR INQUIRY), WILL BE ACCURATE, COMPLETE, OR ERROR-FREE.

YOU AGREE THAT YOU MUST EVALUATE ALL INFORMATION AND RESPONSES, AND THAT YOU BEAR ALL RISKS ASSOCIATED WITH, THE USE OF THIS SITE, INCLUDING ANY RELIANCE ON THE ACCURACY,COMPLETENESS, OR USEFULNESS OF ANY INFORMATION OR MATERIALS MADE AVAILABLE THROUGH THIS SITE.