Can I order a replacement spring for my F series lock if my lever sags?

The F series lever is assembled using a torsion spring, unfortunately this is not a replaceable part. Levers experiencing issues with the torsion spring should contact Schlage Residential Product Support for assistance with filing a claim.


Schlage Residential (US): For products installed on single-family homes

  • Schlage Residential Product support(US)
    • 888-805-9837
  • Hours of operation:
    • Monday-Friday: 8am to 7pm ET
    • Saturday: 9am to 4:30pm ET

Schlage Commercial (US): For commercial products 

  • CS ​PS Mechanical
    • 877-671-7011 option 2, option 1
  • Hours of operation:
    • 9am-7pm EST

Or Schlage (CA): for both Residential and Commercial products

  • Commercial Support
    • 800-900-4734
  • Hours of operation:
    • Monday-Friday: 8am to 5:30pm ET

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