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Question
Answer
How do I clear the HandNet for Windows error message, "Index or primary key cannot contain a null value" on a biometric HandKey?
Resolution:
This HandNet for Windows message appears only when a HandKey 2 connects to it for the first time. During the uploading of users from the HandKey 2 to HandNet, the software verifies the user d...:
Can a Senior Swing 9560 be converted to a 9550 or a 9550 converted to a 9560?
Resolution:
To convert a Senior Swing 9550 to a 9560:You will need an additional control box (9560-3462) and cable/parts bag (9560-518).Remove the companion harness (9550-982) from one of the motor/g...:
How do you wire up the new hold open switch on the 4600 units?
Resolution:
The 4600 Series I/O PC Board was updated in Nov. of 2010. As part of that update, the hold open switch plug in connector was removed, requiring the hold open switch to be field wired on t...:
How do I program my device?
Resolution:
The programming processes for Allegion devices can be both product and features specific. Some products programming processes are electronic in nature, others are physical in nature. &nb...:
Why is the AD300 blinking Green and Red?
Resolution:
Recognize the AD300 when first powered, or when recovering from a power loss, may NOT be fully functional for two minutes until the AD300 super capacitor is fully recharged....: