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RELATED FAQS
Question
Answer
Can the AD-Series and CO-Series magnetic card credential readers be set to read data from different magnetic card tracks?
Resolution:
Customers will need to use the Schlage Utility Software (SUS) on the HHD lock programming device to set the desired magnetic track to be read for access control, if not using default Track 2&n...:
Order Status
Resolution:
Allegion Employees can access the distributors’ “My Allegion Portal” thru The Frontline Home Page: Click on “My Allegion Distributor Portal” located in the navigation menu ...:
How do I contact Schlage Biometrics Technical Support?
Resolution:
To contact technical product support for Schlage Biometric Solutions products:Telephone: 877-671-7011, Option 2 (Product Support), Option 8 (Readers, Credentials, Biometrics)Email: read...:
Who to contact?
Resolution:
Please refer to the Allegion Contact Us web page for all inquiries in North and South America. Contact Us for Europe, Middle East, India, Africa and Asia Pacific, ...:
CM Magnetic Stripe Card Track Options
Resolution:
CM locks with a magnetic stripe reader can only be set to read one of the three mag tracks at one time. The CM lock with magnetic stripe reader was shipped from the factory with the magnetic stripe...:
Can a 8242 be converted to a 8231?
Resolution:
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