Solution ID



We have a YouTube video that walks you through the process.

Click here for the video.

With your Engage Phone app, under devices, select the MT20W, click on More.

Select update Firmware. Click update button.  

Installing firmware screen displays. Click finish.

Do not move Mobile device away from MT20W. The MT20W automatically finishes its firmware installation process and reboots. Be patient, this may take a few minutes. Wait for all LED flashing to stop.

The boot-up process is complete and the MT20W is communicating when a solid BLUE LED displays.