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“ Why is my Mobile Access Credentials not working with assigned access? ”

RELATED FAQS

Question
Answer
Cannot add a mobile credential to an Engage user.
Make sure the user does NOT have the mobile credential installed first. If they do, delete the app first.  Click on the link you will get once the phone number has been added to Engage.&...
Schlage Mobile Credential – Troubleshooting Errors
Issue: “Credential Error” when trying to use Schlage Mobile Credential on iOS or Android. Resolution: Follow this guide to resolve issues with Schlage Mobile Credential errors: ...
When adding a credential or updating a credential I get an error that the No Tour Credentials Are Full.
The NoTour function only allows writing to 11 sectors on the fob.  Each lock added to a user uses 1 sector.  Once those 11 sectors are full, No Tour is not available.  You can ...
Why doesn't my AD lock go into Construction Mode?
Out of the Box, or after a Factory Default Reset, all AD locks can be used in a "Construction Mode".    At launch ...   The AD-Series locks would accept the first card credentia...
Update your device firmware to the latest version to fix this early design / feature update
Can I remotely open the NDE80 with my phone app?
The NDE80 locks do not support remote UnLock commands.  You would need to interface to a 3rd party Access Control System.