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“ Why is my Mobile Access Credentials not working with assigned access? ”

RELATED FAQS

Question
Answer
Cannot add a mobile credential to an Engage user.
We first have to make sure you have mobile credential enabled locks. The lock models should be:  NDEB, LEB, CTE with MTB11 or MTB15 readers and Control 2.0 (BE467 and FE410) Make sur...
Schlage Mobile Credential – Troubleshooting Errors
Issue: “Credential Error” when trying to use Schlage Mobile Credential on iOS or Android. Resolution: Follow this guide to resolve issues with Schlage Mobile Credential errors: ...
When adding a credential or updating a credential I get an error that the No Tour Credentials Are Full.
The NoTour function only allows writing to 11 sectors on the fob.  Each lock added to a user uses 1 sector.  Once those 11 sectors are full, No Tour is not available.  You can ...
Why doesn't my AD lock go into Construction Mode?
Out of the Box, or after a Factory Default Reset, all AD locks can be used in a "Construction Mode".    At launch ...   The AD-Series locks would accept the first card credentia...
Update your device firmware to the latest version to fix this early design / feature update
Can I remotely open the NDE80 with my phone app?
The NDE80 locks do not support remote UnLock commands.  You would need to interface to a 3rd party Access Control System.