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Why is my Mobile Access Credentials not working with assigned access?
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RELATED FAQS
Question
Answer
Cannot add a mobile credential to an Engage user.
Resolution:
We first have to make sure you have mobile credential enabled locks. The lock models should be: NDEB, LEB, CTE with MTB11 or MTB15 readers and Control 2.0 (BE467 and FE410) Make sur...:
Schlage Mobile Credential – Troubleshooting Errors
Resolution:
Issue: “Credential Error” when trying to use Schlage Mobile Credential on iOS or Android. Resolution: Follow this guide to resolve issues with Schlage Mobile Credential errors: ...:
When adding a credential or updating a credential I get an error that the No Tour Credentials Are Full.
Resolution:
The NoTour function only allows writing to 11 sectors on the fob. Each lock added to a user uses 1 sector. Once those 11 sectors are full, No Tour is not available. You can still a...:
Why doesn't my AD lock go into Construction Mode?
Resolution:
Update your device firmware to the latest version to fix this early design / feature update:
Can I remotely open the NDE80 with my phone app?
Resolution:
The NDE80 locks do not support remote UnLock commands.You would need to interface to a 3rd party Access Control System.You can use Schlage Mobile credential with the NDEB model (just as a credential).: