Allegion
Terms of Use
Privacy Policy
Frequently Asked Questions
Ask your question
Entering your question as a complete sentence will provide more accurate results than keywords or phrases.
User questions
FAQs
Category List
“
where do i get firmware updates
”
RELATED FAQS
Question
Answer
What should I do if the CT5000 USB cable gets disconnected during a firmware update?
Resolution:
If the SUS has timed out (after a few seconds), do the following: Reconnect the USB cable; When communication has been re-established, Select "Device Options" at the bottom of the Schlage...:
How do I manually change PIN length on an AD200?
Resolution:
Beginning with Firmware Packages ADFwPkg 2.16.3 and COFwPkg 1.20.0 the PIN length can be manually changed for AD200 and CO200 locks as follows: 1. Press {programming code (default is 97531)} then ...:
How should I update firmware (FW) on an AD300?
Resolution:
Steps to update firmware on an AD300. A) Keep the VIN/GND or AUX power applied. The AD300 will not function properly on AA battery power. B) Connect the SUS/HHD to the USB connector and p...:
What firmware does my CO-100 lock have?
Resolution:
CO-100 now has NEW lock status reporting capabilities. Battery status, firmware version, hardware version and PCB serial number. See instructions below for these status menus. :
When should I update the firmware in my AD Series or CO Series products?
Resolution:
Steps to determine what firmware version your products are currently using AND if a firmware update is suggested: 1) Use the Hand Held Device (HHD) and Schlage Utility Software (SUS) applicat...: