Allegion
Terms of Use
Privacy Policy
Frequently Asked Questions
Ask your question
Entering your question as a complete sentence will provide more accurate results than keywords or phrases.
User questions
FAQs
Category List
“
Touch screen will not light up
”
RELATED FAQS
Question
Answer
What is the max rating available on an full glass (FG) door?
Resolution:
A UL 20 minute fire rating is the maximum fire rating for a Full Glass (FG) door design. A14-Series door construction: Max fire rating is 20 minute. UL label only FG must use Over-Lapping Stee...:
What glass light kits are available in doors?
Resolution:
Glass Light is a preparation in a door for view window, vision and/or glazing including glass stop and glazing bead and may also be refereed to as a lite.Doors are available with a wide v...:
Solenoid on Chexit pulls back and immediately lets go and alarm goes off with red solid light.
Resolution:
The following could cause the Chexit solenoid ( devices shipped prior to 8-24-2015) pulls in then drop out with no alarm. Mechanical adjustment such as vertical rods. Disconnect t...:
The Hand Held Device (HHD) or Schlage Utility Software (SUS) will not connect to the CO200?
Resolution:
Make sure the HHD/SUS is set to USB communication by checking the small icon right of the "No Device Connected" message. The symbol should be a USB symbol when working with USB enable product...:
How do you get the digital read out to light up on the Senior Swing Control Box?
Resolution:
There is a total of 4 red buttons on the front of the Senior Swing control box. To turn on the display, press and hold any 2 of the 4 red buttons at the same time for approximately 3-5 seconds. Y...:
CX will not arm. Red light on solid waits 10 sec, light goes out and cycle repeats
Resolution:
Inadequate power or wrong gauge wire is used. The inrush current demand by CX will overload and shutdown the power supply if undersized. You must use the Von Duprin PS873 or...:
Why is my Von Duprin Chexit device not lighting up or arming?
Resolution:
Devices were shipped from the factory with solenoid driven prior to 8-24-2015. First confirm that you are using a PS873 or PS914 power supply.Measure the DC voltage at the ten wire hardness a...:
Why does the PS900 power supply not provide any DC output when AC power light is on?
Resolution:
The following items may cause the PS900 series power supply to have no DC output voltage. 1. If the DC voltage selection jumper is missing, the power supply will not provide any D...:
Why would the controller on my 4600 (4630/4640) have no lights on display when powered with 120 VAC?
Resolution:
Verify that the 120VAC is present at the controller (measure 120VAC on the 2 wire gray cable from I/O board to controller -- red/black wires in gray cable). If present, but no lights on the contr...:
Why is my Von Duprin CX going into a weak alarm after the rearm delay?
Resolution:
Chexit devices shipped prior to 8-24-2015 with solenoid - the solenoid pulls and drops, the alarm sounds, there is a solid LED or no LED light after the rearm t...: