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“
deadbolt does not move
”
RELATED FAQS
Question
Answer
Was the H lock design changed to include the B500 deadbolt?
Resolution:
As of May 23rd, 2011 the H lock utilizes the B500 bolt. If the deadbolt is being replaced for an existing lock, the linkage and housing will change as well. The new linka...:
Why can't I LINK my AD-Series lock?
Resolution:
4. PIM400/AD400 COM400 plug could be damaged! The small pins in the Main PCB board connection for the RF COMM board can get bent during installation of the RF COM400 board. If the PINs are be...:
B663 only throws bolt and wont retract it.
Resolution:
After installing a classroom deadbolt, there is potential for the thumbturn to project the bolt only, get stuck in one position, or move both directions but not move the bolt. These are caused fro...:
Is the blue ND lever tool shipped with each lock?
Resolution:
The blue lever tool remover, 24002693, is not shipped in every box. The existing wire spring lever removal tool will be included in every box. :
How to remove a double cylinder deadbolt?
Resolution:
Schlage and Falcon double cylinder deadbolts have concealed screws to prevent tampering. The two methods used to conceal the thru-bolts are using screw caps or a faceplate. Use the below instructio...: