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Schlage Home App

“Invalid username or password” error when logging into my Schlage Home app account

Resolution: Many customers who use the Schlage Home app use a Schlage account to control and manage access to their locks. With your Schlage account, you can also set up other smart home assistants like ...:

Auto-lock feature enabled on Schlage Home App but settings change

Resolution: Check to see if any virtual keys have been set up allowing administrative permission level. Admin virtual key holders can adjust the setting in the Schlage Home app as well as the original ow...:

How to Share access with other users?

Resolution: The Schlage Home App allows you to share access with other users. You each have to have your own Schlage account with your own email. The owner of the account must create a virtual key.To create a ...:

How to test wifi signal strength to lock?

Resolution: This can only be done if you have an Encode, and have it paired through Schlage Home. To do this, you will have to check the RSSI: How to check RSSI: • Open Schlage App • &nb...:

Customer receives "certificate error" when logging in to Schlage Home app

Resolution: Check for anti-virus / anti-malware software active on phone / tablet. Temporarily disable until successfully signed in to app.: