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FAQs

Which Mag Swipe card can be manual enrolled?

Resolution: · Mag 2 – card data is printed on card · Mag1, Mag3 - no card data is prin...:

Does the HHD show CC battery status on AD400?

Resolution: No it does not. &n...:

Can FIPS compliant AD locks be ordered with Keypad only?

Resolution: No - FIPS compliant locks must have a Multi-Technology Reader with Keypad.:

Can AD or CO Series locks be connected and programmed thru MS Tablet ?

Resolution: No, both the SUS Utility software and USB connector are proprietary and can only be used with Hand Held Device.:

How can I access my BE467 or FE410 if the battery completely dies?

Resolution: Use the "Battery Jump" feature. &nb...:

How can I set up to keep track of a group of user’s access in SMS Express?

Resolution: When users are created or edited, add them to a group that you name or choose an existing one. Then, when you want to all users in that group to have the same access, choose View by Door in A...:

After uploading all of the users from my HK-II into Handnet Lite, none of them work anymore. Why?

Resolution: Check the list of users and make sure their access profiles are not set to “Never”. Sometimes during the upload, users come through this way. If they are you will have to change them to alway...:

I want to make changes in Handnet for Windows by accessing properties of my readers but it is grayed out. Why?

Resolution: You are required to log into Handnet before you can make any changes, although there are some things you can view.:

What would be the cylinder type for this lock when viewing the complete part number in this format? “LOCK.AD200.993R.70.MT.B.RHO.626.RR.4B.134”

Resolution: The cylinder type is BD:

Where can I find a list of Time and Attendance partners/alliances?

Resolution: Navigate to: http://us.allegion.com à Alliances à Handpunch Partners: