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FAQs

Must a 9447L-F LBR be ordered as a pair, or can a single device be ordered? (How to order fire rated LBR device)

Resolution: Fire rated LBR devices must be ordered in even pairs to accommodate one auxiliary fire latch (AFL) per pair of devices. Exception: 1. if they are replacing an existing device 2. If th...:

What type of finish is on the LCN SEM 7800 magnets?

Resolution: They are supplied in a Powder Coat finish. Standard finishes are Alum and Dark Bronze. :

What is this blue fluid around the packing nut of an LCN 4050 closer?

Resolution: The Aluminum Closer Project team found some pre production samples of the 4050 closer (some may have gotten out to SSC offices) which had an issue with Packing Nut Leakers which...:

What is PureCloud?

Resolution: This is the new phone system Customer Care is using. To follow the link: Click here:

Can the 360T be used with the AX version of 3349A or 3549A device?

Resolution: Yes, as a separate line item.The 360T uses a twisting motion that does not meet accessibility codes that AX is designed to meet. For this reason, it was not included as a released component for the...:

Can MT20 Enrollment reader be used for Control Locks in Engage?

Resolution: Yes, you can use it to enroll credentials. However the MT20 will not allow "No Tour". After enrolling the credential and giving access to the door, you will have to SYNC to all the doors ...:

What type of circuit is on the Schlage MTMSK Crad Reader Tamper switch?

Resolution: The MTMSK tamper is an Open Collector. The tamper leads will show approx 5v when closed and then drops to ground when open.:

On a BE367 after inserting the mechanical key, the Thumb Turn just keeps spinning. The latch never engages to manually open the lock. What could be wrong?

Resolution: First make sure to 'push in' the cylinder to properly engage the latch connection. Also it is possible that a similarly cut key may allow insertion but not open the latch. :

We tried to fax in the registration form for the HandNet for Windows software but never got a reply.

Resolution: That fax number is no longer in use. &nb...:

On the AD250-MD with 60 Apartment function, if the deadbolt is engaged, will a valid credential unlock the door?

Resolution: Yes, the deadbolt will have simultaneous retraction from both inside lever and outside lever if valid access is granted or the mechanical override key is used.: