will not lock an unlock

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Answer
The 7500 mortise lock should be configured for NL function as shipped not as Classroom. See figure 4-3 in E996L instructions.
The 98/99 rim and vertical rod exit devices are shipped with NL drive screw to function as a Night Latch. To convert the device to Class Room, remove the NL Drive Screw on 98/99 center case ass...
The keycam may have failed, example here, the latest design keycam can be easily identified as the colored changed to black. Replace either the keycam or chassis as needed to r...
 This could also happen if the tailpiece isn't installed in a KIL, FSIC, or SFIC cylinder.  The FSIC driver also could have come loose from the core in the spindle.
Installers have reported that their AD-CO Series cylindrical or mortise locks will unlock whenever the outside lever is lifted.    This will occur if the outside spindle (square post) is install...
When Privacy Mode is entered, the lock is secured as part of the Privacy Mode process.
When Privacy Mode is cancelled, if the lock is still within the Auto-Unlock period, the lock toggles unsecured.
If the lock is NOT within an Auto-Unlock period when Privacy Mode is cancelled, the lock stays secured.