where is my shipment

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Pricing information is not a part of the Knowledge Center data. For all hollow metal price comparisons please e-mail the Steelcraft Estimating Team. For your reference, the e-mail address...
Allegion product lead times, freight policies and guidelines are available only to authorized distributor partners. Authorized Allegion Distributor Partners can view the current freight policies b...
The Schlage ND is shipped with a driver/tailpiece when ordered with a LD, BD, or JD suffix.
LCN does not supply Allen wrenches, the size that LCN uses, are standard sizes that every installer will have in their tool kit. 3/32" Allen wrench for adjusting regulation valves: main speed, lat...
The Special Von Duprin 2' door device as of 02-07-14 is now shipped with UL Panic Hardware label or UL Fire Exit Hardware label.  The 2’ devices are most commonly used in 5...
Allegion order status and tracking information is only available to Authorized Distributor Partners.   Authorized Allegion Distributor Partners can view order forms and ordering information ...
The ES Filter started to ship with these units (Senior Swing/Benchmark/Falcon) on 4/22/2013.  The ES Filter kit will help eliminate line noise from an Electric Strike if used. 
On the Senior Swing, if you have line noise from a strike the unit will go into an Error Code on the Control Box (Er14) and will not operate.  Adding the ES Filter, which is a diode, will eliminate...
On the Benchmark and Falcon, if there is line noise from a strike then the unit will lose it's hold open time.  Adding the ES Filter, which is a diode, will resolve this issue and the unit will hol...
Von Duprin and Falcon do not offer repair services for any of its exit devices.