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“
sus will not connect
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RELATED FAQS
Question
Answer
Why does the Schlage Utility Software application display the error message "E201 - This device is not connected?"
Resolution:
The E201 message can be ignored and all normal SUS and lock functions will be maintained. Click "OK " and continue. Update the Schlage Utility Software (SUS) to version 4.6.0 or highe...:
Will the SUS pull the audit trail from the CL Series, CM Series, CO Series or AD Series locksets?
Resolution:
When the SUS and HHD are used in the “Auto Update” mode, the audit info will be automatically gathered each time the SUS is successfully connected with a lock.:
Upgrading any AD-Series lockset to an AD300 - power restrictions
Resolution:
Connect 12VDC or 24VDC power supply to the AD300 lock before attempting HHD communication.:
The Hand Held Device (HHD) or Schlage Utility Software (SUS) will not connect to the CO200?
Resolution:
Make sure the HHD/SUS is set to USB communication by checking the small icon right of the "No Device Connected" message. The symbol should be a USB symbol when working with USB enable product...: