Verify the door thickness is 1 5/8" or greater per the pricebook. Thin doors will force the clip off the housing. If door thickness is correct then replace the product as needed.
The Schlage AL-Series SFIC locks require one (1) small format spacer (D500-000) for 7-pin cores and two (2) small format spacers for 6-pin cores. When these spacers are not ins...