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Says "lock not reachable "
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RELATED FAQS
Question
Answer
How to submit a request for a Schlage special?
Resolution:
Process Highlights:Upon receipt the Innovation Center Product Request Form coordinator will assign an RFQ#, review, and clarify the request as neededWithin 5-working days your request will be eithe...:
How do I setup remote wireless access to my Schlage Sense Smart Deadbolt (BE479) with HomeKit?
Resolution:
The Schlage Sense Smart Deadbolt works with Apple HomeKit. That means that remote access is available through HomePod, Apple TV (4th generation ), or iPad (iOS 10.0 or higher). Your chosen Apple ...:
Can I get Falcon locks in a 612 finish?
Resolution:
Effective Feb 25, 2008 Falcon no longer offer a 612 finish on any product.:
How many operations will the BE367 or FE210 perform after reaching Low Battery level?
Resolution:
When the battery is depleted to 6.5 volts (i.e., the Low Battery Nuisance Delay begins), a valid Normal credential will operate the lock at least 500 times before Critical Battery Level lockout occ...:
Getting message “Adding Failed, Could not connect to accessory” for BE479 Sense
Resolution:
First, perform a Factory Default Reset Next, close the app, turn off Bluetooth (swipe up from the bottom of the screen, tap the Bluetooth icon). Turn Bluetooth back on. Reop...:
How does Cache mode work on AD400 and AD300 locksets?
Resolution:
An AD400 granting credentials access in “cache mode” will blink the Schlage with the normal green LED, followed by a brief red Schlage LED flash, indicating no RF communication and access was grant...:
How do I manually program the AD300 RS-485 Address?
Resolution:
Manually Setting the RS-485 Address This method is only available before the first network communication between an Access Control Panel (ACP) and the lock. Do a Level 1 and Level 2 Factory De...:
I get three green blinks of the Schlage key and it says motor stall on my SUS/HHD during diagnostics?
Resolution:
Just align the triangles per the installation instructions to allow full motor movement. - This will eliminate the SUS motor STALL report. - This will eliminate the three ...:
How do you remove an AL lock from a door?
Resolution:
AL-Series and discontinued D Lever-Series locks use castle nuts to hold the chassis to the spring cages and to keep the chassis positioned in the door. This causes confusion at times when the lock ...:
Why does the Schlage Utility Software application display the error message "E201 - This device is not connected?"
Resolution:
The E201 message can be ignored and all normal SUS and lock functions will be maintained. Click "OK " and continue. Update the Schlage Utility Software (SUS) to version 4.6.0 or highe...:
Why does my 7500 retract the latch bolt but not re-lock the trim?
Resolution:
Tips for changing the function: The NL Drive screw will not be visible when lock body is set to Classroom function There is locktite on the screw that makes it seem like its turned down enou...:
Why do I get error message "E701 - Programming Lock Failed" on my Hand Held Device while programming an AD lockset?
Resolution:
Update your lockset using ADFwPkg 2.19.0 or higher. This new firmware update resolves this programming error problem (E701) and the error will no longer be presented.:
Why can't I get my JD YA6 cylinder to install into an AD-Series lock?
Resolution:
The JD YA6 tailpiece is intentionally designed such that the tailpiece cannot be installed at the same time as the cylinder. Interchangeable cylinders assume that the lever and taipiece is i...:
What is the low battery threshold for the AD and CO Locks?
Resolution:
CO200 & CO250 Disable coin cell Nuisance delay and blink, With CO.A.7 and SUS 4.10.2 or newer for CO200 and CO250, you can use the SUS/HHD, under Lock Properties, Edit, to de-select, DISABLE, t...:
The Hand Held Device (HHD) or Schlage Utility Software (SUS) will not connect to the CO200?
Resolution:
Make sure the HHD/SUS is set to USB communication by checking the small icon right of the "No Device Connected" message. The symbol should be a USB symbol when working with USB enable product...:
What is the maximum distance you can wire a PIB300 or PIB301 from a Access Control Panel?
Resolution:
See the User Guide instructions in the links below:
What is the Buy American Act (BAA)?
Resolution:
To obtain product certification forms:Download the BAA Catalog on the Allegion website Complete the information requested in the the BAA Catalog with a detailed copy of the prod...:
How do I program my device?
Resolution:
The programming processes for Allegion devices can be both product and features specific. Some products programming processes are electronic in nature, others are physical in nature. &nb...: