panic latch not retracting

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One of the following items may cause the EL1490 device to retract then release: Incorrect power supply - Verify you have the PS873-2/4TD or PS914-2RS/4RL power supply. Problems with wire gauge...
If your Von Duprin EL (solenoid) device pulls and releases quickly instead of holding the latch retracted, please check all of the items below.In most cases, one or more of these solutions will r...
  Pushing on the push  bar or activating the EL/QEL or the trim on Von Duprin XP98/99 exit device does not retract the latch, it releases the latch only. Door must be pushed or pulled when device o...
Bad dogging hook on the dogging assembly could cause the 33A/35A and 98/99 exit device latch bolt not to retract completely.
The use of Panic Hardware and/or Fire Exit Hardware is required by the International Building Code (IBC) and NFPA 101 – The Life Safety Code, depending on which code and which edition of the code i...
Panic Hardware and Fire Exit Hardware are two different types of exit devices, and the proper selection is determined by code requirements. Panic Hardware is an exit device which is tested for u...
The most obvious difference (in the device) is the lack of mechanical dogging on a Fire Rated Device.  There are some internal parts that may be different and the method it is secured to the d...
The 98/99 rim and vertical rod exit devices are shipped with NL drive screw to function as a Night Latch. To convert the device to Class Room, remove the NL Drive Screw on 98/99 center case ass...
The Von Duprin 7500 mortise lock body ships in the NL mode.  Either the function of 7500 lock body has not been changed to the Classroom function or the NL Drive screw is not all the way down. Step...
  Tips for changing the function: The NL Drive screw will not be visible when lock body is set to Classroom function There is locktite on the screw that makes it seem like its turned down enou...