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“
lock does not recognize prgramming card
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Question
Answer
Need support on a battery operated old hotel swipe card lock called Intellis.
Resolution:
This is a discontinued product no longer support. This product rights were purchased by Westinghouse, (800)-227-1667.:
CM Magnetic Stripe Card Track Options
Resolution:
CM locks with a magnetic stripe reader can only be set to read one of the three mag tracks at one time. The CM lock with magnetic stripe reader was shipped from the factory with the magnetic stripe...:
Can the AD-Series and CO-Series magnetic card credential readers be set to read data from different magnetic card tracks?
Resolution:
Customers will need to use the Schlage Utility Software (SUS) on the HHD lock programming device to set the desired magnetic track to be read for access control, if not using default Track 2&n...:
Getting message “Adding Failed, Could not connect to accessory” for BE479 Sense
Resolution:
First, perform a Factory Default Reset Next, close the app, turn off Bluetooth (swipe up from the bottom of the screen, tap the Bluetooth icon). Turn Bluetooth back on. Reop...:
CM Lock Manual Programming Disabled
Resolution:
When trying to program a CM lock, it may display an error code with a solid green light and 10 read flashes. This indicates the lock has already been programmed with computer software and manual ...:
What causes the error "Device does not support this action - E802" when I'm coupling an AD lock?
Resolution:
In order to properly couple, the interior pushbutton must be held down while tapping the SW1 (tamper switch) three times. This will enable the lock to couple to the HHD.:
Why does the Schlage Utility Software application display the error message "E201 - This device is not connected?"
Resolution:
The E201 message can be ignored and all normal SUS and lock functions will be maintained. Click "OK " and continue. Update the Schlage Utility Software (SUS) to version 4.6.0 or highe...:
Why do I get error message "E701 - Programming Lock Failed" on my Hand Held Device while programming an AD lockset?
Resolution:
Update your lockset using ADFwPkg 2.19.0 or higher. This new firmware update resolves this programming error problem (E701) and the error will no longer be presented.: