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“ key is not unlocking cylindrical lock ”

Resolution: Tips for changing the function: The NL Drive screw will not be visible when lock body is set to Classroom function There is locktite on the screw that makes it seem like its turned down enou...:

Why would the 996L trim not lock or unlock when installed with 98 or 99EO?

Resolution: The 98/99 rim and vertical rod exit devices are shipped with NL drive screw to function as a Night Latch. To convert the device to Class Room, remove the NL Drive Screw on 98/99 center case ass...:

Is the Falcon T381 a true classroom security function?

Resolution: T381 Classroom Security Lock is not a "true" classroom security / Intruder lock function. The T381 is classified as a ANSI/BHMA F88 function: Defined as Grade 1, Apartment, Exit or Public Toil...:

Why does my key cylinder spin and not lock or unlock the ND?

Resolution: This could also happen if the tailpiece isn't installed in a KIL, FSIC, or SFIC cylinder. The FSIC driver also could have come loose from the core in the spindle. :

Why is the key locking and/or unlocking my E996L for a 9875?

Resolution: The 7500 mortise lock should be configured for NL function as shipped not as Classroom. See figure 4-3 in E996L instructions.:

Why does my AD or CO series lock unlock when the lever is raised?

Resolution: Installers have reported that their AD-CO Series cylindrical or mortise locks will unlock whenever the outside lever is lifted. This will occur if the outside spindle (square post) is install...:

I get three green blinks of the Schlage key and it says motor stall on my SUS/HHD during diagnostics?

Resolution: Just align the triangles per the installation instructions to allow full motor movement. - This will eliminate the SUS motor STALL report. - This will eliminate the three ...:

I can not remove the key from the cylinder on my BE365 deadbolt lock.

Resolution: After rotating the key to unlock the lock, you must return the key to its normal position to remove it. :

What does the hotel indicator look like for the A, AL, D, and ND?

Resolution: The indicator on a cylindrical hotel lock is a small pin that projects outward from the face of the cylinder plug (Figure 1) when the inside push button is depressed. When this pin is ...:

Can I put a Schlage Key-In-Lever cylinder into a Falcon D100 or D200 lock?

Resolution: For a Schlage "C" keyway: Specify "CP6" as the cylinder suffix when ordering D100 or D200 locks (All other Schlage keyways are not available).:

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“ key is not unlocking cylindrical lock ”

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