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issues communicating with hand readers
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RELATED FAQS
Question
Answer
Hand Reader just stops communicating via Ethernet?
Resolution:
When the Ethernet communications suddenly stop working on a biometric hand reader, there is the set of questions to ask the customer to start the troubleshooting process. They are detail orie...:
Can I communicate via RS-232 to a Hand Reader if they have an EN-200 ethernet or MD-500 modem installed?
Resolution:
If a hand reader has an ethernet or modem card installed, the RS-232 port will be automatically configured as a printer output and RS-232 option removed from the SET SERIAL menu. In order to ...:
What are the steps I need to take in order to do a card emulation test between biometric hand readers?
Resolution:
If an access control system is not available to test the card output on a hand reader, this card emulation test can be done to verify the card format is correct. These steps will guide you in...:
Does F-series SDK support E-Series hand readers?
Resolution:
Yes, the F-series SDK includes commands that will work with the E-series, but not all SDK commands are compatible with the E-series. The Programming Guide (which is included with the SDK) lists wha...:
How do you find the serial number of a biometric F-Series handpunch or Handkey II?
Resolution:
Yes, press the * (asterisk) key 10 times on the reader. The serial number will be displayed. A second way of locating the serial number on the reader is to visually check...: