guard x will not disarm

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The 2670 Guard X uses a standard rim cylinder for either push side or pull side.  The rim cylinder can be installed to the outside of the opening with an offset pull to operate the 2670 Guard X d...
The Von Duprin 2670 Guard X is used only on non fire rated doors thus is not fire rated.
The Von Duprin Guard-X exit device is not fire rated because the deadbolt is not spring loaded. Therefore, there would be no positive latching as required on a fire rated opening. 
Von Duprin does not offer any lever trim or pulls that through bolt to the Guard X device.  Ives has the 8102-6 and 8105-6 pulls that can be lined up with the mounting screws of the exit device b...
Replacing the battery on the 2670 should not cause the unit stop working. Make sure the spring that provides tension on the plastic finger is not bent out. The spring should be at a 90 degrees...