faulty latch button

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Both the ND50 and ND53 will not unlock when the door is shut.  The only way to pop the button is by turning the key on the outside or the lever on the inside.  Occasionally custome...
Locknetics company supplied electro-magnetic locking devices, electronic smart locks, and electronic security components to access control dealers and lock smiths.  Ingersoll-Rand acquired ...
There is potential for ND40/ND44's manufactured around March 2011 to remain locked after egress, or after the latch is depressed.  There was an issue with the keycam that created a bind when l...
This change was implemented in firmware package CO.A.6 (or later) to help the customer in the communication and coupling process between the CO200 (CO250) and the hand held device (HHD). ...
The green LED is to be lit up until the spindle (Triangles and Key Switch) are aligned properly; providing a visual indication of the problem.  
If the mechanical alignment of the triangles on the back of the outside escutcheon are not aligned, the CO200 or CO250 will not connect with the SUS/HHD and will appear to be unresponsive...
In firmware CO.A.6 (or later) the Schlage button on the CO200 (CO250) will turn green anytime that the spindle triangles on the front escutcheon are out of alignment or the mechanical key switch is...
When unlocking the CO200 door by mechanical key override, the green led will be continuously ON until the key is released. This will occur after firmware CO.A.6 (or later) has been installed int...
Changing the plunger assembly on the AL-Series requires disassembling the chassis.  Refer to Plunger Assembly Instructions for guidance.
On power-up the CO-Series locksets will provide 5 quick RED Schlage Button flashes and 5 quick beeps to indicate that the electronics (credential reader) has been changed.  In order to recover...
When/If the electronics (Credential Reader) changed on a CO-Series lockset, the lock will respond with 3 RED Schlage button flashes and 3 beeps for any key press or credential presentation.&nb...
CO Reader Modules cannot be replaced by Reader Modules with a different credential type; for example, a magnetic swipe credential reader cannot be replaced with a proximity credential rea...
A Credential Reader MAY be replaced with another Credential Reader of the same type; however, a Factory Default Reset must be performed before the lock will function properly.
Check that the reader is fully seated into the front escutcheon.
Check that there are no bent pins in the reader connector.
Check that the through door ribbon cable is properly plugged in.
Check that the battery or wired power is properly connected.
Check that the batteries are inserted into the battery holder in the correct polarity orientation.