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RELATED FAQS

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Please visit the Schlage Residential website (FAQ / Knowledge Center) for all product and Customer Care information.Click on the following to link directly to the Residential Product...
BY PHONECall 877-671-7011 To Speak With Sales Support/Customer Service & Technical Product Support.Sales Support/Customer Service - PRESS 1Product Lead TimesProduct AvailabilityOrder Statu...
Please refer to the Allegion Contact Us web page for all inquiries in North and South America.Contact Us for Europe, Middle East, India, Africa and Asia Pacific,  You can also r...
To contact technical product support for Schlage Biometric Solutions products:Telephone:  877-671-7011, Option 2 (Product Support), Option 8 (Readers, Credentials, Biometrics)Email:  read...
Allegion provides professional access control support to Security Consultants and Security Integrators.  For information related to specification development and support,Access Contro...
If you have questions related to an existing masterkey system developed by Allegion or an existing structure number, please e-mail your request to Product Support for Mechanical Locks.
With the SUS connected to the AD400, in the EDIT tab there are radio communication settings "FIRST/DELAY/RETRY." FIRST - Is the first delay after the initial transmission of credential data, befor...
AD400 factory default settings when shipped are FIRST = 300 (m sec), DELAY = 200 (m sec) and RETRY = 5  
To change FIRST/DELAY/RETRY connect and couple the SUS/HHD to the AD400 and find under the EDIT tab the FIRST/DELAY/RETRY settings. See notes Or connect the SUS/HHD t...
All inquiries from a customer (Voice mail, Email, Call) regarding specific product information because of an incident, lawsuit or lawyer involvement please send information to Tracy Jaques, tr...