dead bolt is loose

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Window kits are available for Steelcraft doors as either factory installed or prepared and installed by a distributor. Factory prepared light cutouts are supplied with Dezigner trim as st...
The Schlage full size interchangeable core (FSIC) prepped B560F, B561F, and B563F deadbolts all require a UL fire cup (R) in order to be UL listed.  This fire cup is s...
Hardware falling off a door is caused by one or all of the following issues: Field abuse Improper internal reinforcements in the door Improper field preparation The top or bottom rod case can...
 AC-voltage or "noise" on a power line can cause hum. Ensure supply is filtered and regulated 12 or 24 volts.Not a transformer.Also ensure hardware is properly secure eliminating the poss...
Causes for AA battery drain in CO-Series LOCKS - Possible Cause Fix/Corrective Actions  One of the four AA batteries was inserted reversed and the reserved battery drains the other batteries. ...
Causes for AA battery drain in AD-Series LOCKS Possible Cause Fix/Corrective Action 1)      One the four (or eight) AA was inserted reversed and the rese...
If the SUS has not timed out (only a few seconds), simply reconnect the USB cable. Firmware update should resume on its own.
If the SUS has timed out (after a few seconds), do the following: Reconnect the USB cable; When communication has been re-established, Select "Device Options" at the bottom of the Schlage...
There have been a few reported cases of the torx cam screw loosening on modular designs shipped prior to April 16th 2013.   History of cam screw changes: Standard screw shipped July 27t...