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“ connect does not fully retract ”

Resolution: Make sure the HHD/SUS is set to USB communication by checking the small icon right of the "No Device Connected" message. The symbol should be a USB symbol when working with USB enable product...:

Why doesn't full rotation of the AD or CO Series Exit Trim (993) outside lever fully retract the Von Duprin 98/99 Exit Device latch?

Resolution: - AD Series and CO series products require that the Night Latch (NL) screw is installed in the exit device. Be sure this screw is installed- Exit hardware and strike must be properly mounted ...:

What would keep the latch bolt on a 33A device from retracting all the way when dogged?

Resolution: Bad dogging hook on the dogging assembly could cause the 33A/35A and 98/99 exit device latch bolt not to retract completely.:

Why is my HHD not connecting to my AD lock?

Resolution: 5) If working with a CO lockset, the mechanical key switch needs to be in its "Inactive" or normal position. Ensure the triangle alignment on the front escutcheon and that...:

Why did my CO Lock stop working after the Reader Module (electronics) was changed?

Resolution: CO Reader Modules are not individually replaceable, nor can they be swapped between locks. The inside and outside assemblies of a CO lock are a matched/mated set and cannot be swapped to change rea...:

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“ connect does not fully retract ”

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