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cant remove key
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RELATED FAQS
Question
Answer
Why can't I remove the control key from the core after the core is inserted into the lever?
Resolution:
The lever may be missing the slot feature for the core locking lug. Verify slot is in place.:
I am unable to remove my key from a B600 B700 B800 deadbolt.
Resolution:
This is usually caused because the wrong tailpiece is being used on non-IC cylinders or the incorrect driver for IC options. Use the below descriptions to identify which they need.NON-IC: There are...:
How do I clear the HandNet for Windows error message, "Index or primary key cannot contain a null value" on a biometric HandKey?
Resolution:
This HandNet for Windows message appears only when a HandKey 2 connects to it for the first time. During the uploading of users from the HandKey 2 to HandNet, the software verifies the user d...:
How are interchangeable cores installed?
Resolution:
A control key is required to install or remove an interchangeable core from a housing or lever. The control key is identified by having "CONTROL" stamped on the bow. How to install and remove an i...:
Can the Von Duprin WS98/9927 exit device be operated as Night Latch function?
Resolution:
We do not offer a true night latch, storeroom or ANSI "03" function with this device. (Entrance by trim when latchbolt is retracted by key. Key removable only when locked.) This function would da...: