cant remove key

RELATED FAQS

Question
Answer
The lever may be missing the slot feature for the core locking lug.  Verify slot is in place.
This is usually caused because the wrong tailpiece is being used on non-IC cylinders or the incorrect driver for IC options. Use the below descriptions to identify which they need.NON-IC: There are...
This HandNet for Windows message appears only when a HandKey 2 connects to it for the first time.  During the uploading of users from the HandKey 2 to HandNet, the software verifies the user d...
A control key is required to install or remove an interchangeable core from a housing or lever. The control key is identified by having "CONTROL" stamped on the bow. How to install and remove an i...
We do not offer a true night latch, storeroom or ANSI "03" function with this device. (Entrance by trim when latchbolt is retracted by key. Key removable only when locked.) This function would da...