FAQs

Question
Answer
Minimum dimensions to cutouts for glass lights: Vertical edge of door to edge of cutout = 5 29/32" Top of door to top of cutout = 6" Bottom of door to bottom of cutout = 10" Reinforcing chann...
The minimum stile and rail dimensions with glass trim are as follow: Top Rail: 6 1/4" top of door to exposed glass or 5 1/2" top of door to cutout Center Rail: 6 1/2" exposed gla...
The minimum stile and rail dimensions are to exposed glass are: Stiles = 6 13/16" Top Rails = 6 3/4" Center Rails = 7 1/2" Bottom Rail = 10 3/4" For high traffic and high abuse locations th...
Steelcraft offers all the standard lights as well as special size glass lights in the H-series door. Effective April 1, 2012, (Bulletin # B-100.12) the default for Dezigner Trim in H-Series Doors...
Steelcraft does not supply door louvers (loose or installed) and will only provides a cutout in doors for specified louvers sizes.
Stamped louvers are no longer available from Steelcraft in any door series. Steelcraft discontinued this offering in 2008. Steelcraft will only provide a cutout only in doors for louvers.
NO - Louvers are not approved for installation in a fire rated transom / side panel frames.  NFPA Pamphlet 80 - paragraph # 6.3.4.4 states “Louvers shall not be installed in either transom or s...
55 and 88 are both crossbar exit devices.  55 Series is used on narrow stile applications, 88 is for wider stile applications. See attached tables for 55 and 88 series minimum stile requirement...
The 1461 Rw/PA requires a 4-3/8" minimum top rail on the door without the use of a drop plate.  If top rail is less than 4-3/8" a 1460-18PA drop plate will have to be used.
Customers should maintain their Schlage Utility Software at the latest version that is available.  This ensures that they have the latest features available and will be compatible with current...
Follow the link to the Schlage Technical Support page and find at the bottom of the page under "AD-Series Accessories" the Schlage Utility Software Update Guide,&...
Updating the Schlage Utility Software (SUS) on a Hand Held Device (HHD) will cause the SUS "Login Password" AND the current device "Coupling Password" to be reset to factory default settings of - 1...
Make sure the lock AA batteries are good. 4.8 VDC or higher.
When in its “Active state”, the mechanical key switch can prevent USB connection. Make sure the lock key cylinder and tailpiece are properly installed.
Make sure the mechanical triangles on the back of the outside escutcheon are aligned properly.  See the installation instructions at www.schlage.com/support Schlage Technical Support.&nbs...
If the Schlage Utility Software pops up a "E201 error", just ignore it, and tap "Device Options" or update your firmware. See 78451  
Make sure the HHD/SUS is set to USB communication by checking the small icon right of the "No Device Connected" message.  The symbol should be a USB symbol when working with USB enable product...