FAQs

Question
Answer
The PS9 power supply was discontinued.  The new exit alarm ALK can either use a 9VDC battery or 24VDC regulated power supply. There is no direct replacement for Von Duprin PS9 power supply. Cur...
The RX switch is required to activate the ALK. The RX switch monitors the pushbar and will signal the ALK to go into alarm when the pushbar is depressed. The RX switch also allows free in...
Exit alarm ALK devices are not recommended for exterior application. We do not offer water proof exit alarm ALK devices.
The Von Duprin RX996L trim was released to standard order entry in May 2010. The Von Duprin 996L and 996L-BE trims can be ordered with RX switch. The 996L-NL and 996L-DT trims can not have the...
The devices baseplates/scissor assemblies are different and will not accept the Von Duprin RX switch.
The RX monitors the push bar while the LX monitors the latch bolt of the exit device. A SS device has an LX and a key cylinder switch plus an emergency push bar signage.
Von duprin will supply the 996L and 996L-BE trims with RX switch. Von Duprin will not supply the 996L-NL and 996L-DT trims with RX switch because the switch monitors the lever movement and the leve...
ALK kit comes with standard RX switch. It can be ordered without the RX switch or with LX switch as an option.
Here is detailed information on why the Von Duprin RX-LC Swtich is required by the AD300 and AD400 993 units.   A low current switch is needed because … -     &nb...
Please Call 877-671-7011 To Speak With  Customer Care & Technical Product Support.When calling our Care and Technical Support Team,  please choose from the following menus:PRESS ...
To Email Product Support, which includes sending photos,  please send an email to one of the following addresses based on product category:Mechanical Locks & Keying Systems - Schlage &...
       
To Fax or Email Orders, please send an email or fax to one of the following addresses below based on product category:Schlage Mechanical order (800)452-0665 or you can email Order_Entry_Schlag...