I downloaded users to my reader, but the reader still does not recognize their ID's

check to see if the user access profiles are set to 'Never'; if they are, change them to 'always' and download users again.
Here's how:
 - in Handnet Lite, go to the 'Users' tab and look at the 'access profile' column  ->  look for 'always' or 'never' or a customized access profile name.  If you see 'Never' or an access profile that does not allow access at this time, the users will not be allowed access.
 - in the 'Settings' tab, find 'Access profile for reader enrollments' -> select 'always' or the appropriate custom access profile
 - in the 'Status' tab, find the reader that you want to download the users into,
                                 right-click on the green dot next to the reader's name and
                                 select 'download users'

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